Shipping policy
🌍 Global Shipping Policy
At Tertiomall, we proudly offer worldwide shipping to customers in over 200 countries and regions, including North America, South America, Europe, Asia, Africa, and Oceania.
Our goal is to process every order efficiently and deliver it safely to your doorstep, wherever you are.
🚫 Countries & Regions We Currently Do Not Ship To
At this time, we are unable to deliver orders to the following locations:
- Åland Islands
- Ascension Island
- Azores
- Balearic Islands
- Bouvet Island
- Caroline Islands
- Mainland China
- Eritrea
- Northern Mariana Islands
- Somalia
- Somaliland
- Spanish Territories in North Africa
- Yemen
- Yugoslavia
- Zaire
We apologize for any inconvenience and appreciate your understanding.
📦 Order Processing & Shipping
After placing your order, you will receive the following email notifications:
- Order Confirmation – Confirms that your order has been successfully received.
- Payment Confirmation – Sent once your payment has been processed.
- Shipping Confirmation – Includes your tracking number after your order has been dispatched.
You can track your shipment anytime using one of the following tracking platforms:
- 17Track
- Track718
💰 Shipping Rates
Shipping charges are calculated automatically at checkout based on your order value.
| Order Total | Shipping Fee |
|---|---|
| $0.00 – $49.99 | $5.99 |
| $50.00 and above | FREE Shipping |
🚚 Estimated Delivery Time
- Order Processing: 1–3 business days
- Shipping Time: 7–15 business days (depending on destination)
Please note that delivery times are estimates and may vary due to customs clearance, holidays, weather conditions, or carrier delays.
🧾 Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.
These charges are not included in your order total and are the responsibility of the customer.
For more information, please contact your local customs office before placing your order.
⚠️ Additional Information
- All orders are shipped directly from our warehouse and distribution center.
- In some cases, we may use an alternative shipping carrier to ensure safe and timely delivery.
- Delivery estimates are provided as guidelines and are not guaranteed.
- We are not responsible for delays caused by customs inspections, natural disasters, or other circumstances beyond our control.
✅ Our Commitment
Customer satisfaction is our priority. We are committed to providing reliable international shipping, transparent communication, and excellent service throughout your shopping experience.
If you have any questions regarding shipping or your order, please feel free to contact us.
Email: tertiomall@outlook.com