Refund policy
Return & Refund Policy
We offer a 30-day return policy, allowing you to submit a return request within 30 days from the date you receive your ordered items.
To qualify for a return, your item must be returned in its original condition: unworn, unused, with all original tags intact and in the original packaging. A receipt or valid proof of purchase is also required for all return applications.
To initiate a return, please get in touch with us at tertiomall@outlook.com. Kindly note that all returned items must be shipped to the designated return address: [INSERT RETURN ADDRESS].
Once your return application is approved, we will send you a pre-paid return shipping label along with detailed guidelines on how and where to dispatch your package. Any items returned without a prior official return request will be rejected.
For any inquiries or concerns regarding returns, feel free to contact our support team anytime at tertiomall@outlook.com.
Damages and Issues
Please thoroughly inspect your order immediately upon delivery. If you receive defective, damaged, or incorrect items, please contact us right away. We will assess the issue promptly and take full responsibility to resolve it properly.
Exceptions / Non-Returnable Items
Certain product categories are not eligible for returns, including perishable goods (food, flowers, plants and similar items), custom-made products (special orders and personalized customized goods), and personal care products (beauty and skincare items).
Additionally, we do not accept returns for hazardous materials, flammable liquids and compressed gases. If you are unsure whether your item qualifies for a return, please reach out to us for confirmation.
Final sale items and gift cards are strictly non-returnable and non-refundable.
Exchanges
The most efficient way to obtain your desired product is to submit a return for your current item. Once your return is verified and approved, you may place a new separate order for the replacement item you wish to receive.
European Union 14-Day Cooling-Off Period
Regardless of the above 30-day policy, customers located in the European Union are entitled to a 14-day cooling-off period. You may cancel or return your order within 14 days of receipt for any reason, with no justification required.
The same return eligibility criteria apply: items must be unused, unworn, with original tags and packaging, and accompanied by a valid proof of purchase.
Refunds
We will notify you promptly after we receive and inspect your returned item, and inform you of the approval or rejection of your refund application.
If your refund is approved, the funds will be automatically credited to your original payment method within 10 business days. Please note that banks and credit card issuers may require additional processing time to post the refund to your account.
If you have not received your refund more than 15 business days after our refund approval, please contact our support team at tertiomall@outlook.com for follow-up assistance.